Troubleshooting Image Upload for Event Guests

If your guests are having trouble uploading images to your event album, here are some helpful tips to resolve the issue:

Steps to Upload Images:

1. Internet Connection: Guests need a stable internet connection to upload images. If the internet connection is slow, the upload may take longer.

2. Visit Event Page: To upload an image, guests need to go to the event screen by either visiting the event’s unique link or scanning the QR code provided for the event.

3. Upload Process: Once on the event page, guests can select the Upload button. After clicking this, a progress indicator will appear, followed by a green check to confirm the upload is complete.

4. Unlimited Uploads: Guests on any paid plan can upload unlimited images. For those using the free plan, there is a limit of 5 images.

Troubleshooting Tips:

If your guests are still having trouble uploading images, try the following:

1. Clear Browser Cache: Clearing the cache can sometimes resolve upload issues. Check your browser's documentation for instructions on how to clear the cache.

2. Try a Different Browser: If the issue persists, try uploading images using a different browser.

3. Ensure Stable Network: Make sure the network connection is stable to avoid interruptions during the upload.

Still Having Trouble?

If your guests continue to experience issues with uploading images, please reach out to our support team at support@pixelparty.site for further assistance.